Frequently Asked Questions

GlimmrAI is an AI-powered email automation platform that handles customer inquiries instantly. By connecting your email and defining your niche context, our AI agent learns your business and responds to emails 24/7 with intelligent, personalized replies that match your brand voice.

You can start your free trial immediately! Simply connect your email account, provide some context about your business, and our AI will begin learning your preferences. Most users are up and running within 15 minutes.

Our AI learns from your business information, previous email responses, frequently asked questions, and industry-specific knowledge. You can train it by providing examples of your preferred responses and tone. The more context you provide, the more accurate and personalized the replies become.

Absolutely! You can set your brand voice, create response templates, define escalation rules, and train the AI on specific scenarios. The system allows you to review and approve responses before they're sent, giving you complete control over your communication.

Our AI is smart enough to recognize when a query requires human intervention. It will flag complex issues, sensitive matters, or requests outside its knowledge base and route them to you for personal attention. You'll receive notifications for these escalated items.

We support all major email platforms including Gmail, Outlook, Yahoo Mail, and custom SMTP/IMAP configurations. Our integration works seamlessly with business email systems and maintains your existing email workflow.

Yes, we use enterprise-grade security with end-to-end encryption, secure OAuth connections, and comply with GDPR and SOC 2 standards. Your email data is never stored permanently and is only accessed to generate responses. We maintain strict privacy policies and regular security audits.

The free trial includes full access to all features for 14 days, up to 100 automated responses, complete AI training capabilities, and email integration. No credit card required to start. You can upgrade anytime during or after the trial period.

Yes, you have complete flexibility. You can upgrade, downgrade, or cancel your subscription at any time from your account dashboard. There are no long-term contracts or cancellation fees. Changes take effect at your next billing cycle.

We offer multiple support channels including live chat, email support, comprehensive documentation, and video tutorials. Our support team is available 24/7 for technical issues and our AI specialists can help you optimize your setup for better performance.

Absolutely! We provide personalized onboarding sessions, step-by-step setup guides, and dedicated account managers for enterprise customers. Our goal is to ensure you're getting maximum value from GlimmrAI from day one.