By creating an account, connecting your email, or using any part of our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our service.

Glimmr AI provides an AI-powered email automation platform that:

• Connects to your email accounts (Gmail, Outlook, IMAP)
• Automatically classifies incoming customer inquiries
• Generates and sends contextually relevant responses within seconds
• Learns your business context, brand voice, and communication style
• Provides analytics and insights on email performance
• Allows customization of response rules and escalation triggers

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.

To use Glimmr AI, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Be responsible for all activities that occur under your account
• Have the legal authority to connect and authorize access to email accounts

You agree to notify us immediately of any unauthorized access to your account or any other security breach.

By connecting your email account to Glimmr AI, you:

• Grant us permission to access, read, and send emails on your behalf
• Authorize us to process email content using AI models
• Confirm you have the legal right to grant such access
• Understand that automated responses will be sent from your email address
• Acknowledge that you remain responsible for all communications sent through our service

You can revoke this access at any time through your account settings or by disconnecting your email account.

You agree not to use Glimmr AI to:

• Send spam, unsolicited emails, or mass marketing messages
• Engage in phishing, fraud, or deceptive practices
• Distribute malware, viruses, or harmful content
• Violate any applicable laws, regulations, or third-party rights
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to systems or data
• Use the service for any illegal or unauthorized purpose
• Scrape, mine, or extract data from the service

Violation of this policy may result in immediate suspension or termination of your account without refund.

Important disclaimers about AI-generated responses:

• AI-generated responses may contain errors, inaccuracies, or inappropriate content
• You are responsible for reviewing and monitoring automated responses
• We recommend enabling approval workflows for sensitive or high-stakes communications
• Glimmr AI is a tool to assist, not replace, human judgment
• We do not guarantee the accuracy, completeness, or appropriateness of AI responses
• You remain solely responsible for all communications sent through our service

We continuously improve our AI models but cannot eliminate all risks associated with automated communication.

We strive to maintain high service availability but do not guarantee uninterrupted access:

• We target 99.9% uptime but may experience occasional downtime for maintenance
• We provide email and chat support during business hours
• Response times vary by subscription tier
• We may suspend service for security concerns or policy violations
• Force majeure events may impact service availability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Glimmr AI is provided "AS IS" without warranties of any kind
• We are not liable for any indirect, incidental, consequential, or punitive damages
• Our total liability is limited to the amount you paid in the 12 months preceding the claim
• We are not responsible for damages from AI errors, service interruptions, data loss, or unauthorized access
• You use our service at your own risk

Some jurisdictions do not allow liability limitations, so these may not apply to you.

You agree to indemnify, defend, and hold harmless Glimmr AI, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the service
• Your violation of these terms
• Your violation of any rights of another party
• Content sent through your email accounts
• Any disputes with your customers or third parties

These terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Any disputes will be resolved through:

• Good faith negotiations between the parties
• Binding arbitration if negotiations fail (unless prohibited by law)
• Courts located in England and Wales have exclusive jurisdiction

You agree to waive any right to a jury trial or class action.

We may modify these terms at any time. We will notify you of material changes via email or through the service at least 30 days before they take effect. Your continued use of Glimmr AI after changes become effective constitutes acceptance of the modified terms.

If you do not agree to the modified terms, you must cancel your subscription before they take effect.

• Entire Agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and Glimmr AI.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these terms without our consent. We may assign our rights and obligations.
• No Agency: Nothing in these terms creates a partnership, joint venture, or agency relationship.